Shipping policy
Fast & Reliable Shipping
All orders ship within 1 business day from our Saint Louis or Chicago locations. With standard shipping, expect to receive your order within 3-8 business days.
- Standard Shipping: $4.99 (Free on orders over $75)
- Express 2-Day Shipping: Available for $12.99
- International Shipping: Flat fee of $15
If your order doesn’t arrive on time, we’re here to help. Just contact us, and we’ll make sure your items get to you as soon as possible.
Easy Returns & Exchanges
Not quite right? No worries! Contact us at jackandmileshelp@gmail.com for a free prepaid return label. Simply send your item back to our returns center, and we’ll quickly replace it or provide a refund at no cost to you!
Have questions? We’re happy to help! Email us, or call 636-373-2524.
Important: Returns must be made within 14 days of receiving your item. However, we offer a Holiday Return Exception: Orders placed in November and December can be returned or exchanged until January 14th.
Restocking Fee: For returns involving more than two ties, a 10% restocking fee will apply to the cost of each additional tie after the second. This helps cover processing and handling costs. Feel free to contact us if you have any questions about this policy!
Your Satisfaction is Guaranteed
We stand behind every product. If you’re unhappy for any reason, let us know, and we’ll make it right. 100% Satisfaction Guaranteed.
